November 2008 Issue
Table
of Contents
Every year our Forecast issue draws the most readers as everyone tries to plan for a successful 12 months. But this year, in the midst of the global financial chaos, it feels like we need the Forecast issue more than ever. So we changed the format to a Forecast and Insights issue to help you better navigate the shoals of what looks like a challenging year ahead.
FOCUS ON: SOA, BPO/ITO Convergence, Green IT
New Impacts on Outsourcing in 2009: New influences on outsourcing in 2009 include such factors as SOA, green IT, and the convergence of technology and business processes. Each will impact the value proposition and decision making. Here are the insights that will help to prepare your company for these impacts.
FOCUS ON: Innovation and Cutting Costs
Innovation and Economy: Trends Impacting Initial Stages of Outsourcing: The U.S. economic problems have impacted outsourcing in several ways, as has the increased focus on innovation and R&D in outsourcing arrangements. Both are affecting the initial stages of outsourcing decisions. Here's a look at these trends and how they may affect your company.
FOCUS ON: Business Transformation
Business Transformation Outsourcing Circa 2009: 2009 should be a “busy year for transformation,” according to our experts. This story explains how business transformation outsourcing will impact buyers, suppliers, and the deals themselves. It also includes a formula for success in today’s business climate.
FOCUS ON: IT Infrastructure
Upcoming Changes in IT Infrastructure Outsourcing: The industry is now beginning to approach infrastructure from a stronger process orientation. This will dynamically alter the value proposition, offerings, pricing, and other aspects of infrastructure management. It is also causing infrastructure process reengineering. Here are the insights you need for outsourcing infrastructure over the next few years.
FOCUS ON: Platform BPO, Pricing, Managing Relationships
Changes in Outsourcing Will Impact the Way Buyers Make Decisions in 2009: Companies are facing new considerations in their decision making at different points in the life cycle of outsourcing. Pricing models, controllability of offshored work, managing outsourcing relationships, and a new source of value creation will impact decisions in 2009. But the biggest impact on decision making will come from a watershed event regarding platform BPO, which occurred in 2008. Here's what you need to know to be ready for outsourcing decisions in these aspects.
FOCUS ON: the Midmarket
The New Focus on the Midmarket: Why Buyers and Suppliers Are Excited About the New Possibilities: The midmarket has become the next “Holy Grail” of outsourcing. This article describes the three reasons why the midmarket will be hot in 2009. It outlines how buyers are driving the market and why suppliers are now finding this market profitable.
FOCUS ON: HRO and Talent Management
Game Changers in HR Outsourcing and Talent Management: HRO and talent management processes are taking some dramatic turns. Here are the insights you need to know about what's happening with the value proposition in both of these areas and how decision-making needs to be altered going forward.
Top Events in 2008; Top Predictions for 2009
2008's Landmark Events and What They Auger for 2009: What a year! The U.S. economy changed radically. Industry consolidation became the hallmark of the supplier landscape. Here’s what happened, along with some guesses about how these events might impact the industry in the next 12 to 24 months.
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 Managing Talent at the Speed of Business
- With ever-shortening product and technology cycles, companies need nimble, responsive workforces now more than ever. This paper looks at ways to keep talent management linked to business performance in a changing world. - November 2008
Business Process Utility: Accelerating Change Through Standardization
- Many companies are exploring the value of Business Process Utilities, or BPU, a new delivery model for BPO in which companies trade customization for accelerated implementation and cost savings. - November 2008
The Right Offshore Location May be Closer than You Think
- In offshore outsourcing it's rarely a good idea to "put all of your eggs in one basket." The key is finding the right solution for a business' needs. - November 2008
Seven IT Strategies to Help Survive the Downturn
- CompuCom offers strategic IT advice in their white paper geared at helping companies weather the current economic slowdown. - November 2008
Customer Management Outsourcing: a total system approach.
- It's about integration - improving the customer experience and optimizing the achievement of a company's strategic objectives. - November 2008
Application Outsourcing: Leveraging Its Intrinsic Benefits
- In tumultuous economic times, one thing is certain, IT will have to do more, with less. Download this IDC white paper to learn how you can drive more business benefits while lowering IT costs. - November 2008
The Software Testing Edge: Innovative New Tool Suite Enhances Productivity
- The tools available to help manage the six phases of the software testing process do not meet all the challenges. They are aimed at test execution and don't eliminate subjectivity, so errors occur in testing. They also are not applied toward optimzing the ... - November 2008
Key Issues in Enabling Transformation in Mortgage Banking
- The mortgage banking industry needs to implement strategies to reduce costs, achieve greater efficiencies and productivity, and innovate to attract and retain customers--doing more but with less capital. Mortgage bankers also need to be able to respond agg... - November 2008
More
Papers
 2009 Market Predictions – FAO, GS, HRO, ITO, PO & Supplier Intelligence -- Complimentary Report - Everest Research Institute’s 2009 predictions for key outsourcing and offshoring markets.
Understanding the Waking Giant: The Mid-Market and FAO: Everest Research Institute’s fact-based analysis on the changing dynamics in the mid-market – focus on adoption patterns and trends, delivery models, and supplier landscape. Preview Document available.
Plugging the Gaps – Mergers and Acquisitions in IT Outsourcing:
Everest Research Institute report on how acquisitions by suppliers are changing and shaping the ITO market. Includes acquisitions of full companies and captives. Preview Document available.
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Poll sponsored by:
For a list of upcoming journal topics for 2008, click here.
New Fluid IT Architecture -- How It Works and Why It Matters to Your Organization
- Although enterprises have attempted to deal with the lack of flexibility and rising costs in their IT operations, methods developed to date fall short of delivering a truly flexible platform. Fluid IT architecture is the new approach to IT operations that... - September 2008
Leveraging Opportunities from an ERP Implementation to Drive Enterprise Transformation.
- Download the Everest white paper by Marvin Newell -- Principal, Everest Group -- which discusses: two primary levers in transformational initiatives, potential magnitude of the transformational impact, and actions that an organization's leadership should ... - June 2008
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